Terms of Service

Last updated: 21 September 2025

Terms of Service

Last updated: 21 September 2025

Terms of Service

Last updated: 21 September 2025

Introduction & Agreement

These Terms govern your access to and use of our website, assessments, dashboards, and related services (the “Services”). By creating an account, purchasing a subscription, or using the Services, you agree to these Terms and our Privacy Policy and Cookie Policy.

Welcome to the privacy policy of Emotional Piggy Ltd (“we”, “us”, “our”). This page outlines how we collect, use, share, and safeguard your personal data in accordance with UK GDPR and the Data Protection Act 2018. For privacy matters, you can contact us at hi@emotionalpiggy.com. Company Number: 16344820. ICO Registration: CSN8100523.

Introduction & Agreement

These Terms govern your access to and use of our website, assessments, dashboards, and related services (the “Services”). By creating an account, purchasing a subscription, or using the Services, you agree to these Terms and our Privacy Policy and Cookie Policy.

Welcome to the privacy policy of Emotional Piggy Ltd (“we”, “us”, “our”). This page outlines how we collect, use, share, and safeguard your personal data in accordance with UK GDPR and the Data Protection Act 2018. For privacy matters, you can contact us at hi@emotionalpiggy.com. Company Number: 16344820. ICO Registration: CSN8100523.

Introduction & Agreement

These Terms govern your access to and use of our website, assessments, dashboards, and related services (the “Services”). By creating an account, purchasing a subscription, or using the Services, you agree to these Terms and our Privacy Policy and Cookie Policy.

Welcome to the privacy policy of Emotional Piggy Ltd (“we”, “us”, “our”). This page outlines how we collect, use, share, and safeguard your personal data in accordance with UK GDPR and the Data Protection Act 2018. For privacy matters, you can contact us at hi@emotionalpiggy.com. Company Number: 16344820. ICO Registration: CSN8100523.

Eligibility & Accounts

You must be at least 16 to use paid Services. School/college programmes are administered by the institution and may require parental or guardian permission where applicable. You represent that you have authority to bind your organisation if you use the Services on its behalf.

You are responsible for safeguarding your account credentials and for activities under your account. Notify us promptly of any unauthorised use.

Eligibility & Accounts

You must be at least 16 to use paid Services. School/college programmes are administered by the institution and may require parental or guardian permission where applicable. You represent that you have authority to bind your organisation if you use the Services on its behalf.

You are responsible for safeguarding your account credentials and for activities under your account. Notify us promptly of any unauthorised use.

Eligibility & Accounts

You must be at least 16 to use paid Services. School/college programmes are administered by the institution and may require parental or guardian permission where applicable. You represent that you have authority to bind your organisation if you use the Services on its behalf.

You are responsible for safeguarding your account credentials and for activities under your account. Notify us promptly of any unauthorised use.

Non-Clinical Services & Safety

Our Services provide non-clinical wellbeing screenings and insights. They are not medical or psychological diagnosis or treatment, and do not replace professional care. In an emergency, call 999 (UK) or your local emergency number.

For urgent support in the UK, contact Samaritans 116 123 or NHS 111. Please use our Services responsibly.

Non-Clinical Services & Safety

Our Services provide non-clinical wellbeing screenings and insights. They are not medical or psychological diagnosis or treatment, and do not replace professional care. In an emergency, call 999 (UK) or your local emergency number.

For urgent support in the UK, contact Samaritans 116 123 or NHS 111. Please use our Services responsibly.

Non-Clinical Services & Safety

Our Services provide non-clinical wellbeing screenings and insights. They are not medical or psychological diagnosis or treatment, and do not replace professional care. In an emergency, call 999 (UK) or your local emergency number.

For urgent support in the UK, contact Samaritans 116 123 or NHS 111. Please use our Services responsibly.

Plans, Billing, & Fees

We offer Core, Plus (add-on), and Enterprise subscription tiers. Pricing is per User/Seat based on organisation size bands: 0–29, 30–99, 100–299, and 300+ employees. Public price bands are on /pricing. Enterprise pricing is custom.

Subscriptions may be billed monthly or annually in advance. Annual plans have a 25% discount. Additional users, overages, and pro-rata billing apply as stated in your Order. Fees are exclusive of VAT and other taxes. You are responsible for taxes. We may suspend for non-payment after notice.

Plans, Billing, & Fees

We offer Core, Plus (add-on), and Enterprise subscription tiers. Pricing is per User/Seat based on organisation size bands: 0–29, 30–99, 100–299, and 300+ employees. Public price bands are on /pricing. Enterprise pricing is custom.

Subscriptions may be billed monthly or annually in advance. Annual plans have a 25% discount. Additional users, overages, and pro-rata billing apply as stated in your Order. Fees are exclusive of VAT and other taxes. You are responsible for taxes. We may suspend for non-payment after notice.

Plans, Billing, & Fees

We offer Core, Plus (add-on), and Enterprise subscription tiers. Pricing is per User/Seat based on organisation size bands: 0–29, 30–99, 100–299, and 300+ employees. Public price bands are on /pricing. Enterprise pricing is custom.

Subscriptions may be billed monthly or annually in advance. Annual plans have a 25% discount. Additional users, overages, and pro-rata billing apply as stated in your Order. Fees are exclusive of VAT and other taxes. You are responsible for taxes. We may suspend for non-payment after notice.

Renewals, Cancellation & Refunds

Your subscription begins on the Effective Date and continues for the initial term (monthly or annual), renewing automatically unless cancelled. You may cancel renewal any time, effective at the end of the current term.

Refunds for annual subscriptions are not available, except as required by law. Monthly subscriptions are not refundable for partial months. A 14-day cooling-off period applies for consumers in the UK/EEA, subject to statutory terms.

Renewals, Cancellation & Refunds

Your subscription begins on the Effective Date and continues for the initial term (monthly or annual), renewing automatically unless cancelled. You may cancel renewal any time, effective at the end of the current term.

Refunds for annual subscriptions are not available, except as required by law. Monthly subscriptions are not refundable for partial months. A 14-day cooling-off period applies for consumers in the UK/EEA, subject to statutory terms.

Renewals, Cancellation & Refunds

Your subscription begins on the Effective Date and continues for the initial term (monthly or annual), renewing automatically unless cancelled. You may cancel renewal any time, effective at the end of the current term.

Refunds for annual subscriptions are not available, except as required by law. Monthly subscriptions are not refundable for partial months. A 14-day cooling-off period applies for consumers in the UK/EEA, subject to statutory terms.

Data Protection & Privacy

For direct-to-consumer use, we act as controller. For enterprise/school programmes, the client is typically controller and Emotional Piggy Ltd acts as a processor under a Data Processing Addendum (DPA).

Where we process health-related data, we rely on explicit consent unless another legal ground applies. We implement technical and organisational measures appropriate to risk. See our Privacy Policy and Cookie Policy for details.

Data Protection & Privacy

For direct-to-consumer use, we act as controller. For enterprise/school programmes, the client is typically controller and Emotional Piggy Ltd acts as a processor under a Data Processing Addendum (DPA).

Where we process health-related data, we rely on explicit consent unless another legal ground applies. We implement technical and organisational measures appropriate to risk. See our Privacy Policy and Cookie Policy for details.

Data Protection & Privacy

For direct-to-consumer use, we act as controller. For enterprise/school programmes, the client is typically controller and Emotional Piggy Ltd acts as a processor under a Data Processing Addendum (DPA).

Where we process health-related data, we rely on explicit consent unless another legal ground applies. We implement technical and organisational measures appropriate to risk. See our Privacy Policy and Cookie Policy for details.

Customer Data, Content & IP

You (or your organisation) retain rights to all information you submit (“Customer Data”). You grant us a limited licence to process this data to provide and improve the Services, generate reports, and statistics.

We may use aggregated or de-identified data for analytics and product improvements, provided it is not personally identifiable. Our content and software are owned by us or licensors—no copying or reverse engineering is permitted except as stated.

Customer Data, Content & IP

You (or your organisation) retain rights to all information you submit (“Customer Data”). You grant us a limited licence to process this data to provide and improve the Services, generate reports, and statistics.

We may use aggregated or de-identified data for analytics and product improvements, provided it is not personally identifiable. Our content and software are owned by us or licensors—no copying or reverse engineering is permitted except as stated.

Customer Data, Content & IP

You (or your organisation) retain rights to all information you submit (“Customer Data”). You grant us a limited licence to process this data to provide and improve the Services, generate reports, and statistics.

We may use aggregated or de-identified data for analytics and product improvements, provided it is not personally identifiable. Our content and software are owned by us or licensors—no copying or reverse engineering is permitted except as stated.

Acceptable Use & Third Party

You must not misuse, overload, bypass security, access others’ data, upload unlawful content, use the Services for clinical diagnosis or resell/white-label without permission. The Services may integrate with third-party tools; we’re not responsible for their terms or practices.

Each party will protect the other’s confidential information and use it only for these Terms or an Order. The Services are provided “as is”—no implied warranties. We do not guarantee uninterrupted service.

Acceptable Use & Third Party

You must not misuse, overload, bypass security, access others’ data, upload unlawful content, use the Services for clinical diagnosis or resell/white-label without permission. The Services may integrate with third-party tools; we’re not responsible for their terms or practices.

Each party will protect the other’s confidential information and use it only for these Terms or an Order. The Services are provided “as is”—no implied warranties. We do not guarantee uninterrupted service.

Acceptable Use & Third Party

You must not misuse, overload, bypass security, access others’ data, upload unlawful content, use the Services for clinical diagnosis or resell/white-label without permission. The Services may integrate with third-party tools; we’re not responsible for their terms or practices.

Each party will protect the other’s confidential information and use it only for these Terms or an Order. The Services are provided “as is”—no implied warranties. We do not guarantee uninterrupted service.

Liability, Suspension & Publicity

Neither party excludes liability for death, personal injury, fraud, or anything that cannot be excluded by law. Otherwise, each party’s liability is limited to fees paid in the last 12 months; no liability for indirect or consequential losses.

We may suspend or terminate for breach, non-payment, or security risks with notice where practicable. With consent, we may use your organisation’s name and logo in marketing (you can revoke consent at any time).

Liability, Suspension & Publicity

Neither party excludes liability for death, personal injury, fraud, or anything that cannot be excluded by law. Otherwise, each party’s liability is limited to fees paid in the last 12 months; no liability for indirect or consequential losses.

We may suspend or terminate for breach, non-payment, or security risks with notice where practicable. With consent, we may use your organisation’s name and logo in marketing (you can revoke consent at any time).

Liability, Suspension & Publicity

Neither party excludes liability for death, personal injury, fraud, or anything that cannot be excluded by law. Otherwise, each party’s liability is limited to fees paid in the last 12 months; no liability for indirect or consequential losses.

We may suspend or terminate for breach, non-payment, or security risks with notice where practicable. With consent, we may use your organisation’s name and logo in marketing (you can revoke consent at any time).

Other Legal Terms

We may change these Terms or the Services for lawful or business reasons. Advance notice of material changes will be given where reasonable—continued use means acceptance. Assignment by you requires our consent; we may assign to affiliates or in connection with business changes.

These Terms are governed by the laws of England and Wales. Notices must be sent to emopiggy@outlook.com or the Registered Address. These Terms represent the complete agreement; if a clause is invalid, the rest remain effective.

Other Legal Terms

We may change these Terms or the Services for lawful or business reasons. Advance notice of material changes will be given where reasonable—continued use means acceptance. Assignment by you requires our consent; we may assign to affiliates or in connection with business changes.

These Terms are governed by the laws of England and Wales. Notices must be sent to emopiggy@outlook.com or the Registered Address. These Terms represent the complete agreement; if a clause is invalid, the rest remain effective.

Other Legal Terms

We may change these Terms or the Services for lawful or business reasons. Advance notice of material changes will be given where reasonable—continued use means acceptance. Assignment by you requires our consent; we may assign to affiliates or in connection with business changes.

These Terms are governed by the laws of England and Wales. Notices must be sent to emopiggy@outlook.com or the Registered Address. These Terms represent the complete agreement; if a clause is invalid, the rest remain effective.

Contact

Questions about these Terms or your use of Emotional Piggy Ltd’s services? Our team will be happy to assist you. For general enquiries, email hi@emotionalpiggy.com. For privacy, email hi@emotionalpiggy.com. For legal notices, use emopiggy@outlook.com or our registered address.

Emotional Piggy Ltd is a UK-registered company providing non-clinical wellbeing assessments for organisations and schools. For more about our privacy and data practices, please refer to our Privacy Policy and Cookie Policy.

Contact

Questions about these Terms or your use of Emotional Piggy Ltd’s services? Our team will be happy to assist you. For general enquiries, email hi@emotionalpiggy.com. For privacy, email hi@emotionalpiggy.com. For legal notices, use emopiggy@outlook.com or our registered address.

Emotional Piggy Ltd is a UK-registered company providing non-clinical wellbeing assessments for organisations and schools. For more about our privacy and data practices, please refer to our Privacy Policy and Cookie Policy.

Contact

Questions about these Terms or your use of Emotional Piggy Ltd’s services? Our team will be happy to assist you. For general enquiries, email hi@emotionalpiggy.com. For privacy, email hi@emotionalpiggy.com. For legal notices, use emopiggy@outlook.com or our registered address.

Emotional Piggy Ltd is a UK-registered company providing non-clinical wellbeing assessments for organisations and schools. For more about our privacy and data practices, please refer to our Privacy Policy and Cookie Policy.

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Data Processing Addendum

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Legal

Disclaimer

Data Processing Addendum

Our Product